I had requested an appointment through State Farm. Shortly after, I was contacted by Rene who called and emailed me to set an appointment up. Rene and I had scheduled an appointment in which he confirmed we would be meeting. Fifteen minutes before our time to meet I get a call from the office saying they had received my information and would like to schedule an appointment. I let her know I was on my way to the office as I had a meeting with Rene. She told me he wasn't in the office but I could meet with her. When I arrived she was rude, not very helpful or personable - A complete waste of my time. I was disappointed that Rene did not even bother to communicate with me that he wouldn't be present for our appointment. After reading other reviews it looks like this is the norm. Do yourself a favor and contact another State Farm agent.