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  • Update 18 April 2015: The sales side of friendly ford is great. This dept really takes care of their customers and one person in particular stood out to me. Mathew b. Found us in the lot looking at cars and approached us. My husband and I normally politely decline their offers to show us around until we find something we like but we had lots of specific questions that the ford website couldn't answer. Mathew was friendly, knowledgable and extremely professional. He brought us around and was not clingy like most salespeople. Sadly we did not end up buying a car from him as we didn't find the specific one we wanted but I really wish we did as he was the best salesperson we have ever dealt with and we have dealt with a bunch already. The service dept of friendly ford is subpar. I originally bought my 2012 explorer from an out of town dealership but when we moved to vegas this was the closest ford dealership to me. I can honestly say I hate coming here for service. I have been here over 5 different times for 4 different problems and I was told for one of the problems I had (passenger window shakes when being rolled up) that ford had no fix action for this yet but they were working on it and I was out of luck until they came out with a fix action. According to them they replaced my motor but I had a suspicion i was being lied to because the service guy kept skirting over my questions, plus my window was still shaking and stuttering. I added that my warranty was a few hundred miles from being expired and would I be able to get my windows fixed after the warranty expired since it was brought for service before the expiration date? I was told no, sorry, and that basically I was out of luck. Just like that. I decided to finally write this review because I was in the market for a new car since my explorers warranty expired, and I hope friendly ford reads this and fixes their service center. Izzy/Jon P. were mostly who I interacted with. Kevin was very nice, customer service on service side was unpleasant.
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