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  • Terrible service. I always cringe when I have to reach out to the retail world to have work done on my cars. This time I didn't have the resources to do the work myself and needed some help. I needed to have one of my tires repaired with a patch-plug. I called Bell Tire and spoke with Zach about the repair and he said bring it down and I'll look at it. I took the wheel and tire off the car so they didn't have to rack the car and spend more time than necessary. I showed up about 15 minutes after the phone call and went inside. Zach came to the counter and I told him I was here for the tire repair. Zach went into the shop and got one of his "technicians". This young guy came out and he and Zach were just staring at the tire. I said, "Well what do you think, can you fix it." The tech said well I'm kinda busy, I mean we can try but...... I thought, Geez louise, can you fix it or not? I said, "You guys really are not giving me any confidence here, I guess I'll just take the tire back home." Both of them just disappeared. No conversation about selling me another tire, or let me take the tire off the wheel to look at it. So now here I am standing in the parking lot with a damaged tire thinking I'm going to have to find another shop to fix it so I can drive my car to work. The tire that needed to be repaired is a Goodyear tire. It says "Goodyear" on the front of the building, so I felt confident that I was in the right place. Moving forward. You can't have an untrained employee running the front counter because it will hurt you as a business person in the long run. Zach should have told the tech, lets get this done and get this guy taken care of. I would usually call this a case of the tail wagging the dog, but there was no wagging going on here. You can't fix someone's problem by asking them to make a trip to your shop and when they get there you change your mind and act like you don't want to fix their problem. Some repairs aren't glamorous, or make you a lot of money, but you have to take the good with the bad and help people when they need it.
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