The experience all revolved around the terrible and unenthusiastic service provided to us by our server named "Trish". She was very bad at her job; we were in a group of 5 which seemed to overwhelm her. After we placed our orders I realized I forgot a detail I wanted added to our burger, when I called "Trish" over she seemed very displeased that she had to "find her manager and change the order" which shouldn't be that big of a deal, coming from someone who works in a restaurant. Then after she did that she came back and informed the whole table "because I had to change HIS order, the rest of your food will be delayed 10/15 minutes". Which was not great to hear, but it didn't really work out that way anyways. My burger wasn't that great, the grilled onions were cut too large and it was just all around an average burger. Then when it came to checking out, it took way too long. What should've been an hour meal took two hours. The only good thing about it was the free cookies. Poor service by Trish made it a pretty crappy experience.