I did an online order for my coworkers and I at our office around 11:19 AM. The estimated delivery time stated 30-40 minutes, which was totally fine. 45 min later the pizza had not arrived so I decide to call the Pizza Hut location. I woman named Yandy answers the phone tells me my order is not ready and will not be delivered until 12:31 PM, an hour and 11 min after I initially made the order. Yandy wasn't able to explain why their online system claims a certain delivery time when it is clearly a much longer wait. I decided to switch the order for pickup because my coworkers and I had to be back to work soon after. Yandy says she changed it to pick up but not even 5 min later she calls me telling me my order was already sent out for delivery. I ask to speak to a supervisor and apparently I was speaking to a supervisor. It was extremely annoying being told one thing when really the opposite was going on. Pizza arrives and it is less than ideal.
This is by far the worst pizza delivery service I've ever received, which is very unfortunate because I liked Pizza Hut. Their online system is misleading and their customer service is horrible.