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  • Was really disappointed tonight. We love going to Chili's. There were 7 in our party. 5 adults and 2 children. It's Friday night I understand the establishment is busy. We waited 30 minutes for a table. After we sat down, the waiter immediately took our drinks....and then didnt return till almost 20min later. We ordered an appetizer of chips and guacamole which took another 20min to arrive. Then we ordered our meals...and waited again...30min. During this time our waiter never once checked on us. He passed our table time and time again. Helping other tables that arrived after us. Like I said, I understand its a Friday night and they were busy but we were definitely ignored. We had to ask another server to help us out. Finally our food arrived....ice cold. It was so disappointing. We told the server who got the manager to come over. She offered to remake everything but at this point we didn't want to wait another 30min. Our food had obviously just sat in the window. The manager said she would adjust our bill. When she got back with the adjusted bill it was almost $100! She said the only thing she could do was charge us 1/2 price for each meal. Um that would of been fine had the food been eaten or taken home but it wasn't. In the middle of asking her questions she pulls the bill out of my dad's hands and walks off in a huff. My dad followed her to the register only to hear her talking badly about our family and how sick of us she was. My dad confronted her and she replies, "Well I'm just sick of everyone complaining to me about service and their bill." It was a disaster and she handle the situation horribly. We are going to refrain from returning. :(
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