I went into this dealership looking for a new car as I had recently totaled my vehicle. Because the auto loan for my totaled vehicle still appeared on my credit (I had only had the accident a week or so earlier) even though the loan was in good standing the salesman said I did not qualify for a loan with them .... to make a long story short I found an 09 Cube (Krom trim level) with 5k miles on it and every thing I wanted for 14k ... that's $3,000 less than ANY of the cubes on Riverviews lot and in addition the dealership I did buy my car from didn't even flinch over the other loan being on my credit.
I have been using the service department at Riverview because it's close to my office. The first time I took it in I had a coupon they had emailed to me for $25 for an oil change, tire rotation, and something else. When I checked out the paperwork didn't reflect the tire rotation had been done so I called the gentleman that had been helping me to get clarification on the matter and he never called me back : /
I do continue to get my car serviced there and I haven't had any real problems with them. My car is actually going in for it's 18,750 mile service and a windshield replacement on Thursday so I'll be sure to update on how well or not that goes.