| rev:text
| - The worst customer service ever at HWY7&WARDEN. The Owner-Franchisee "Wincy Pang" was very rude to my family and not willing to fulfill the company's advertised promotion and another owner "James Pang" said "What the FXXK" to my family and asked us to "Pay and Get of Out Here". DO NOT EVER GO TO THIS PLACE AGAIN.
Here is what happened:
My family (two adults, one 2 1/2 year old and one 1 year old) went to the Cora at HWY7&WARDEN today at around 2PM. We were served by a person called Ryan and we showed the free cocktail promotion with $8+ meal purchase per customer per visit from Cora's facebook site. He confirmed that we would get three free cocktails with three $8+ meals ordered, so we ordered three meals (each is around $12+) and three free cocktails. At the checkout time, Ryan showed us the bill and we found that there was only one cocktail was rebated. We inquired on that and he talked to his manager "Wincy Pang". Wincy Pang came and insisted not giving, and told us that this promotion was only given to each customer who had Cora app registered. We told her that, however, this promotion was from Cora's facebook site without need to logon or signup for anything. She then offered to give us 2 free cocktails instead of 3, but we insisted that all three should be free since it was from the promotion and we confirmed with Ryan before ordering. She said she had to break them into separated bills in order to do that, and we said "that is fine, just break the bill into three". She then said "Come on Guys" and shake her head. I asked her "what did you mean by what you just said and acted? It is in the promotion fine print that is per customer per visit, and we have 4 customers in total. Your company should not be advertising the promotion if it cannot be fulfilled.". At this time, a person called "James Pang" came to our table, slapped the table and said "What the FXXK do you want" to us. He also asked us to "JUST PAY AND GET OUT OF HERE". We argued with him and Wincy what kind of customer services they were providing to customers and even swore to customers with little kids around. We asked them to credit back the drinks and we would just pay the meals. They finally did it with 3 separated bills. We paid and said would complain to the head office and let everyone know and Wincy said please go ahead. Please also note that we had really hard time getting James name. We asked many times and Wincy insisted not to say his name until James came over and said very loud that "My name is JAMES PANG, go ahead and complain about me"
This is really a crazy restaurant - I have never experienced in person or seeing other customers being swore and treated like this. This location should be CLOSED DOWN.
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