Lacking the staff and efficiency that you would expect from this place. I've visited a few of these BYO pizza shops by a different name and see it done so much better at each of them. There were just a couple people in front but it took about 25 minutes to get to the front of the line. Not because the customers but because the 4 people working are going into the back of the kitchen frequently. By the time you're ready to pay, they didn't know what you had and asked you single or double crust and how many pizzas. It seems like there is a lot of room for error. Luckily, the pizza came out a short time after that. Because the cook time is still efficient, it's the staff and process to get in the oven that is not. Ps, the chair I'm sitting in is broken. Also I wish they had half boxes for to go..