The place is packed. Disorganization is rampant. The hot dogs were tasteless and cold.I honestly think they forgot to cook the hot dog as it was COLD~ not room temperature! ( I was nauseous later that day.) They had another order mixed with ours so we had extra which we threw out. .Total chaos inside. There are several lines for ordering food, paying the cashier and then everyone waits for the order to be called. It is like a cattle call. There is no orderly flow from one to another. People have to push there way through in order to pick up their order which bottle necks at one point I can not understand the hype.Positively there is not much to say except they have interesting menus and atmosphere (signage etc). . In summary, this place has built up an image from its past. Can people be so desperate to wait for mediocre food, crowded conditions and total chaos? Perhaps not all Portillos are run the same? I would skip this joint. I give it an "F!" Unless they clean up their act, I honestly don't see how this place can make it in the long run. I don't think Scottsdale people will in the long run tolerate this substandard establishment. I tried it out of curiosity and hype. Once was plenty. Thank goodness for alka seltzer! Argh!