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| - I've eaten at this Outbacks before. It was, until now, decent, nothing special but nothing to ever complain about.
I took my kids as a treat. They are finally old enough to start appreciating steaks.
So my 14 year old orders a New York strip medium I order my filet medium rare.
When we get our steaks mine is rare and hers is medium rare. She didn't want to eat hers, it was bleeding all over her plate. The waitress even asked her when she ordered "you know medium rare means pretty pink in the middle" Which, she's had steaks before. I've ordered steak often as well, I always order the same and I know what to expect.
I don't mind a rare filet, so I didn't complain (I hate sending food back) but I did complain about my daughters because she wouldnt have eaten hers AT ALL.
So the waitress took the plate and the manager brought it back, it didnt look bloody and my daughter was sitting across from me so I wasnt close enough to see, I think she ate another 2 or 3 small bites and when I asked for a a to-go box I realized just how VERY well done her steak was, so rather than a bit more cooked when sent back, it had been completely ruined.
I was pretty pissed but if they had JUST taken it off the check I would have been ok.
Then the manager came back over after I talked to the waitress.... She proceeded to explain to me how the standards of Outbacks "medium rare" and "medium" were VERY different from ANY other restaurant and that it should have been explained to me when we ordered.
If its different than EVERY where else, than its not what anyone would expect.... This must happen often. Thankfully I don't mind rare, but why ruin my daughters meal and basically blame me for not knowing your very own special way of doing things.
Then you patronized me.
This is why I choose to write this review. I don't EVER like to be talked down to and I always am very respectful to the wait staff, so to be spoken to like that... Even with them taking my daughters meal off the check, I won't be returning. That's not what I pay a extra to eat out for.
My waitress was a doll though, VERY attentive, very sweet and understanding and I over tipped her (including tipping for what I would have paid for my daughters meal.)
EDIT:
I forgot.... We also ordered cheese cake pops. They tasted like stale gross (left uncovered) refrigerator. I'd have complained about the level of disgust I had with them while the manager was at my table but..... we took them to go and had ordered them before I realized my daughters steak was ruined.
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