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| - The manager of this location should really check on the reviews given on yelp, I went today and also experienced awful service in the drive-thru. I ordered a 1/2 dozen donuts, breakfast sandwich and a couple beverages. She asked me to pull around to the window for the total. I got up there and a different guy read back my order, but forgot the last beverage I ordered. When I told him the beverage he forgot - the one advertised in their commercials and has a huge display on their menu - he acted like he had no clue what I was talking about. When he finally figured it out, he ran my card and gave me the receipt. A couple items were entered incorrectly on the receipt, so I pointed that out to make sure they're actually giving us the correct items. They had some strange explanation, that they substituted a small hot chocolate and a single donut for a small dunkacinno. How confusing is that for the customer?? Also - they should realize there is a window cling stating if your receipt has incorrect prices, your entire order is free. I didn't feel like fighting with them over this, so I just took the dollar they offered back for charging me for a single donut.
After all the confusion, I drive off. 30 seconds later I realize they didn't give me the breakfast sandwich...ARGHH! I was hungry, so I turned around to get it. They made the sandwich and offered me a couple free donuts too. That was nice, but seriously they need to get their act together in the drive thru, it shouldn't be this difficult. Being a chain restaurant, you expect the experience to be fairly consistent at all locations. This has to be the worst DD experience I've had, the Waunakee and Wis Dells locations have always been great!
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