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| - I have never felt so disrespected by a hair salon.
After going into the salon for a routine toner, I was more than unhappy with the results. I'm usually extremely easy going with my hair, but the toner left my ends extremely ashy and roots not even close to my ends. To add to the dissatisfaction, I got the service done for my birthday and it was nowhere near what was expected or asked for.
So I called to express my concern and they asked me to come back in the next day (and made it seem as if they would fix it and ensure I was satisfied, as a good salon would do).
So the next day I come in, and am sat down by the owner and for the next 30 minutes am berated about how it is fine, I should be happy and I am "wasting their time and my time." He said the only thing we could do is make my hair golden again, which would be redundant as that is why I originally came in for the toner, to get it ashy (but a consistent ash colour across my entire head rather than what looked like the botched dye job I received).
He consistently kept talking over the young female stylist who was trying to help me and suggest options (wouldn't listen to her and was extremely rude to her), and then he finally said we were going to fix it and then brought me to a corner of the salon, told the stylist to go away and proceeded to lecture me about my hair.
Now, I have been getting my hair done for years and know that what was done to my hair, was not right, nor what I asked for. I was just looking for a simple solution, rather than a lecture, so needless to say I left the salon, crying, upset, and will never return.
(To add to this, went down the road to another salon after this incident to ensure that I was seeing my hair correct, and the salon I visited stated numerous solutions, agreed with me and were extremely nice. They understood that what I was given was not what I asked for and were shocked at the lack of compassion given from Tony Shamas)
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