I agree with Jill C. that Swiss Chalet restaurants vary from place to place. I used to consider this location to be one of the best I've been to, but I feel they've slipped in the past year or more. It's not quite as good as it once was. I'm not sure if management has changed or not. My last order (delivery), i was given undercooked chicken. I find my wife and I are choosing to eat here less and less as time goes on. I don't feel the value is as good as it once was.
When I do go into the restaurant the service is usually good. Typically the food is done right, save for a few exceptions. Overall it's not bad, but not great in my opinion.