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| - Booked S&S ~18 months before my wedding in May 2016. Overall, end product was beautiful and agreed upon design elements arrived at my venue in Prescott, AZ on the day of the event.
However, I went months without a response from Katie to the point where I had to write an email explaining the contract should no longer be valid as she was not available and responsive to the extent her contract promised (I have all the communications saved for reference). After many unanswered emails and calls, Katie finally started communicating with me ~6 months before the event. Additionally, she advised me that she had created a new email address (which would have been great to know). Considering the stress a bride can be under, the gap in communication was not helpful and resulted in lots of tears and sleepless nights.
I ended up finding my own invitation company (because the invitation designer I wanted was not contacted in time), found my own hotel room blocks, worked to coordinate transportation for the guests, found my own musicians (except the DJ as he was recommended by Katie and booked within a few weeks of signing with S&S), found my own caterer (dinner and desert), bartenders, and the officiant because of the lack of timely response from S&S. I also had to reach out to my other vendors (DJ and florist) on my own to confirm that they had the right information.
Katie and Emily worked well coordinating the rehearsal and day of, and the decor was beautiful but for the $11,000 I paid them, I still had to do a significant amount of the planning and organizing on my own.
If you are a bride/couple who likes to have progress reports regarding how certain elements are coming together and have an open line of communication in general, this may not be the event planning company for you. Considering a year has passed since my event, S&S's communication strategy may have improved but based on other reviews on this Yelp page, it seems I am/was not alone in my experience.
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