The customer service they provide is excellent! I was greeted when I came in and every employee was super friendly and welcoming! I got the large plate which comes with 2 sides and 2 meats, I ordered the fried chicken and BBQ ribs with Mac and cheese and macaroni salad. I have high expectations when it comes to soul food. So I probably wouldn't have considered this place if I knew all the food was already prepared and displayed in a glass case and just kept warm or warmed up when ordered. I didn't really care for the ribs. They were a bit fatty and overcooked, which tends to make the meat dry. The macaroni salad had way too much relish or something, and I wasn't able to get past that taste. The mac and cheese was just 'ok'. Not a traditional baked Mac and cheese more of a KFC side of Mac and cheese. The fried chicken was pretty good. The flavors were spot on but it lacked the crunchy skin since it wasn't fresh. Because the service was so great, I wouldn't mind going back.