This place needs to receive an extreme staff and policy makeover. Do they not read their reviews? We visited with every member of our family present to determine if we were a match for any of the older cats. We own our home, have no other pets, and have history of adoption from animal rescue league (Hamilton). We wanted to see what Animal Friends was like. Biggest joke. Ever. We were not permitted to see any of the cats that were in cages because it would disrupt them. Wait, what???!! How will we adopt without taking one out and determining if we were a match? The staff here are rude, annoyed with customers, apparently annoyed with their own jobs, and most act like total a@@holes. Go somewhere else. We did.