The employees at the store are great..the pharmacy is a much different story. They will never call you or your doctor's office for anything. When you ask questions about changes in coverage/payment, they can never give you an answer. My dog's medication was $10 for nine years. It suddenly went up to $50 and all they could tell me was that the "discount card" that they were using expired. I asked for further explanation and they were clueless. I went to Walmart and his medicine is $9. My husband and I will never use his pharmacy again, which is a shame because we used to go to the one in Oakmont and they were excellent. We switched to Walmart.