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| - On and off through the years, I get a bug to scratch my (very) amateur musician itch. Now that I have GarageBand on my Mac and iPad, it's come up again. And many times since the 80s, I go into a Guitar Center for help and advice, to see equipment (keyboards and synths usually), and get that "hands-on" experience. And many times since the 80s, a trip to a Guitar Center -- whether it be Ohio or California, wherever I happened to be at the time -- felt like a chore. Hard to get someone's attention, hard to find someone who is empathetic to my plight as "forever amateur".
I had three goals: check out some entry level keyboard controllers I'd looked at online, see if there was any value to selling my old keyboard, and take a look and compare two more expensive synths in person, to see if either is something I'll eventually want to sink money and time into.
I came in on a lark on Saturday around noon, so it was busy. I found some of what I was looking for, but I needed assistance. Kenny (Kenneth W P) saw my lost look and came out to help me. I rattled off my situation and he pointed me in the right direction. When I asked something he wasn't sure about, he brought over Sam (Samuel K).
Sometimes being a nearly 50 year old guy dealing with "young ones" can be frustrating and/or intimidating (think of the horrors of Best Buy), but these two were the coolest, most helpful cats I've _ever_ dealt with in 3 decades of being a prodigal GC customer. I got my questions and my hands-on, never was made to feel stupid or unimportant, and they set me up with just the right product (IK Irig Keys plus 2 year plan) for a price better than any I'd seen online the night before. I hadn't even planned on buying anything that day (Christmas and all), but it was a great deal. And at no time did I get the hard sell. I could have walked away buying nothing, but still got the impression that either of them would be happy to help me again when the time was right.
I got a killer deal, I felt like an important customer, Sam encouraged me to come back for some GarageBand courses you have, and I know when the time comes to buy that synth (Mininova or a MicroKorg XL) in two or three months, I'll be heading right back to this store. It feels rare to get an exceptional customer service experience these days, but Kenny and Sam made sure I got two. They almost made the shopping for music equipment as fun and satisfying as actually playing with it, and that's the ideal experience someone should have at a place like GC.
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