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  • US Airways sent me here when I missed the last flight out of Phoenix. Keep in mind that my first experience with them was at night, 2:30 AM, when they probably did not have the best staff on call. When I called them for a shuttle, they told me that one was coming without taking down my name or telling me how long it would be before the shuttle arrived. When the shuttle arrived 30 minutes later, there were 20 other people waiting for the shuttle and people who called ahead or waited longer were not given priority. When I called to request more shuttles, they said another one would be coming within 15 minutes, and that they would be sending 2 shuttles due to the large number of people waiting. Unfortunately, these 2 shuttles did not materialize so I ended up taking a taxi to the hotel-- a 5-10 minute, $20 drive that I wish I had taken sooner. When I told the receptionist while checking in that the shuttle was taking a long time, and that they never sent the 2 shuttles they promised, he dismissed my comments and essentially called me a liar. In the morning, I overheard the morning receptionist carefully taking down names of people who requested a shuttle, and telling callers their shuttle's ETA. My take-away is to make sure when requesting shuttles that they take down your name so that you reserve a spot. Also, the late-night service might not be as prompt, and a taxi ride might be worth the cost. On the plus side-- the morning receptionist was competent. The breakfast was also nicer than most hotels' breakfasts, with delicious pancakes and sausages, and piles of scrambled eggs. While a stay here might be pleasant ordinarily, my experience was frustrating.
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