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  • If I was able to give ZERO stars, I would. I had cox, & paying what I thought was too much for internet, phone & cable. Being months pregnant & being in a new apartment w/ my bf, I liked the idea of having to only pay for internet since our apartment provided free basic cable, & we both had cell phones so didn't need a home phone either. The centurylink sales girl broke everything down for us & assured us that we would only be paying $67.00 a month & also told us that their slowest internet service was Cox's fastest. So of course, we agreed to sign up! So, our first months bill arrives & to our surprise, $96.00?!?!? REALLY? REEEAAALLY?!?! Most people would say that isn't much, but being a new parent, AND signing a paper ASSURING that we will only be paying $67 for ONLY internet, you can understand our frustration. We only signed up for internet, but we were charged for an internet, phone, & cable bundle. W T F. So we called Centurylink & they gave us some bullshit excuse about why it came up to $96. We were told it came up to 96 because we hadn't signed up for auto-pay. But when we spoke with the representative, she told us that it would be $57.00 WITH auto-pay, & $67.00 WITHOUT autopay, sooo how did it come up to $96??? Okay, that was the FIRST month, which was in March. Every month after that has been slooooow. When July came, my internet just stopped working. So of course, I call Centurylink in the morning, & after being on hold for a good 20 minutes, I get on with a lady who gives us some stupid excuse about how their are people repairing the service in our area & that everything would be back up by 7:00 that night... So we leave & get home at 10:30 pm, only to find out that the internet is still not working. Everyday after that, up until this day, the internet is STILL not up & running. They even gave me a new modem for free which was a waste of time because my internet is still not working with this brand new modem. It's been a whole month & they just sent me a bill. WHY WOULD I PAY A BILL FOR A SERVICE THAT I AM NOT EVEN ABLE TO USE LET ALONE BE PROVIDED THE HELP TO FIX IT. I have called centurylink everyday for the past two weeks, which was only a waste of time because nobody, not ONE person has helped me with my internet issue. Most of the time, I was on hold rather than being helped. I was complaining about Cox being so expensive, mind you I had no problems with the services though (just the prices). I was happy that I would only be paying for internet at a low price... Long story short... YOU GET WHAT YOU PAY FOR. F x C K YOU CENTURYLINK.
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