I recently was in the market for a Hon filing cabinet. I wanted one with the sliding panels to hold files in place. I saw exactly what I wanted in the store, however when I ordered it on-line so I could get delivery, what I received was not exactly like the one in the store. It had a flimsy wire to hold files upright. When I went to the local store I was told that Hon does not makes those any longer. The manager was willing to sell me the floor model (dented) for a lousy $25 discount.
I went home and I had found the sliding panels I wanted on-line for $65. I called Staples.com and requested that Staples adjust the price of the product I purchased by $65 and was turned down flat.
I told them to pick up the filing cabinet. They said okay, it would be in the next 5 or so business days. They not only could not offer AM or PM pickup, but would not even narrow it down to one day. After 3 attempts (or so they say), I received an email about not being able to pick up the cabinet. I called and told them to reschedule the pick up. I understood it would be picked up the next day. I stayed home all of the next day until 3:30pm and they did not show up.
Apparently Staples has no respect for anybody's time except their own. They are willing to send a truck out 3 or 6 or more times rather than make an adjustment for something that was obviously their fault.
I used to like Staples, but no more.