I've been using this hospital since my first guinea pig in 2006. When my guinea pig was sick they let me come down and wait for an emergency appointment instead of sending me elsewhere. The doctors that were servicing my guinea pigs left to make their own practice, and I followed...but I have cats and a dog. I've had great experiences in dental cleanings for both my cat and dog and they will always have someone available to see you within 24 hours, if not same day.