Scheduled an appointment for trimming weeks ahead of time due to how busy they are this time of year, booked for the 7th and was told this morning upon confirming that they had forgotten to book us - so they apologized and said that someone would be here between 1 and 2pm today. no one showed up or even called. I'm beyond done with this company. if you like to be forgotten and treated porly call first choice tree service - they're perfect for you