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  • Disappointed in this hotel. I'm an avid traveler and come to Vegas every 2-3 months and usually stay at the Wynn. Thought we'd give the Palazzo a try this time. Service has been horrible and for a room that costs over $600 a night (on a weekday), very disappointed that the bed would be so uncomfortable- mattress is cheap and harder than an old motel!! On top of all that, I have to lock my suitcase every day or whenever I am out of the room since housekeeping appears to have gone through all my belongings and rearranged all my toiletries after I specifically organized them a particular way. This is DEFINITELY not the Wynn. For the same price, I highly recommend the Wynn or Encore. Palazzo has been a major let down. No feather pillows and bed is hard as a rock. Shower has no water pressure and can't believe that staff went through my suitcase. Very disappointed. Also found used toiletries from previous guests laying around our hotel room (totally grossed me out!!) Should have booked elsewhere. Never staying here again, that's for sure. Checking out 2 days early to go to an actually nice hotel!!!
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