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  • After the meal I just had here, I felt the need to update my review. My husband and I came here on Valentine's Day and I put my name on the waiting list right away. There were two couples ahead of us and a ton of other people behind us. People behind us started getting sat. Then the guy at the front was about to seat a five top that came after us, but looked at me and saw I was not happy. He quickly pointed us to a table in the corner that had been vacant the whole time. It took a while for our order to be taken. We got a bit of everything. Drinks, apps, mains. Our beer took a really long time to arrive, which there is no excuse for - it comes straight out of a tap. Our appetizers came out at different times and also took a really long time. I got my food first and we waited for my husband's food to arrive. And waited. And waited. Nobody looked in our direction, so I flagged someone down to ask about the status of his food. They came back with barely an apology and said the person who took our order forgot to punch his food in. They slapped my husband's food together and because we got the same thing, we could really see a difference in the quality of his meal. When it came time to pay our bill, we waited and waited and waited for someone. I made eye contact with multiple servers and nobody came up to us. So we went up and asked for the bill. We weren't offered anything for our terrible experience except a mousey apology from the guy that messed up (the same guy that didn't take my name down and didn't take my husband's order). I understand it's Valentine's Day and it's busy, but there definitely weren't enough staff on the floor to meet the needs of the guests. If you don't want to pay for more staff, perhaps train them better. This is coming from a veteran in the hospitality industry. You could look around the room and see everyone's disappointment.
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