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  • Home Depot extended warranty assigned AVA Appliance Repair to service my dryer. It was drying really hot and causing everything to wrinkle. Wynn came out on a Friday afternoon. He pulls up in a car (not a company logo vehicle), in a golf outfit and without any tools. He doesn't even touch the dryer. He indicates that there is nothing he can do to fix the dyer, yet doesn't even touch it. There is a diagnosis feature that he doesn't even try. He said I need to call back Home Depot and tell them and that his report will indicate such. The next week, I follow his directions. I get a return call from Home Depot indicating his report said "I leave the clothes sitting in the dryer and that is the cause." I took a half day off work to have my dryer not even touched! I absolutely do NOT leave my clothes sitting in the dryer! I already had one part replaced and there is still an issue. However, how would you know that when you show up to a service call and DO NOT even touch the machine! He just looked at it from across the room and said there is nothing he can do! AGAIN, there is a diagnosis feature he didn't even try that I did telephonically with LG (I called them after this incident) and they indicate there is an issue with the machine! I hope Wynn had fun golfing while I wasted my day out of work and now need to have another opinion come out, taking me another day out of work.
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