Both meals we ordered arrived burnt to our table after waiting 30 minutes. Ordered a cajun beef sandwich and the Rachel, which was missing the sauerkraut and have grill marks all over the turkey. They were sent back and we instead ordered 2 basic burgers with lettuce and tomato, which came out overcooked and had one tiny tomato on each. These were sent back, as well, and we then spoke to the manager. We got a free Coke out of the deal, but never did she offer to comp us for 4 disastrous orders. I think we will hang our spurs when it comes to going to Harolds again.