I come here a lot. I've been going for years. The service is always consistently great for my partner and I. The change rooms are always fully stocked with essential toiletries and a small amount of hair care/ prep stuff including flat irons and blow dryers. Each station is always functioning and clean. There are not always snacks other than apples but when their are it's great. On occasion smoothies, nuts, other fruit. The tea is also always great and infused cold water refreshing. The total silence room is also great. I have had a few massages and they've all been at least a 4/5 but my last massage was with an amazing masseuse (sorry don't have the name but will put it in when I find it) they seemed to take a more alternative approach. It's nice that every massage is different but sometime I want a method done that I previously received from another. My only problem with the place is that in some parts the spa needs work. There are ceiling floor and appliance joints that need attention and redoing. The steam room was redone and looks great though.