Called one day ahead of time to have 9 pizzas delivered to my child's class room the following morning. Paid for at the time of ordering . Show up at the the location to sign the credit card slip (left a large tip) and was assured everything was going as planned. The school calls 15 minutes after the Food was to have arrived and no sign of the pizza! Called the manager and was given a lot of excuses including she's "new here". No one ever called back to explain or apologize. I swear this is just the way customer service in chain food organizations is going.
I can say that all the interactions with the staff was more than friendly. This does not however makeup for poor delivery on what they've promised to provide.