I am a nanny and have been bringing my nanny kids here for a couple of months. They don't always have the same instructor but that is actually a great thing because your kid might work better with a different person. They are all great by the way. I love Mrs. Kim's personality, she doesn't baby the kids and is constantly correcting their pool behavior. (Because she cares and wants your kid to LEARN) If you are too sensitive or get offended easily, this is probably not the place for you... and you probably will not be happy elsewhere either...