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  • Talk about a HORRIBLE EXPERIENCE. Went to the exchange clothes we got as a gift from my sister for my daughter. The only thing that I wanted was to EXCHANGE the items for some that fit my daughter. Stephanie the store associate however decided to be extremely rude and unhelpful. I did NOT get a receipt from my sister so she stated I could only exchange the items for the EXACT same items, that wasn't an issue I just wanted some that fit my daughter. She took the clothes I had with all Tags attached and some even still on the original hanger and proceeded to walk to the baby section and to get the items, when she came back she had NOTHING that was my daughters size, so I called my sister who used her CHILDRENS PLACE CREDIT CARD to purchase the items because I know you can look up a receipt with the card number. Rather than allowing that Stephanie REFUSED to help or assist in any other way. I WASN'T LOOKING TO GET MONEY BACK I WANTED ITEMS THAT FIT MY DAUGHTER! She wouldn't allow me to get other items that were similar that were actually my daughters size, she did not offer a store credit she OFFERED NOTHING AT ALL BUT A RUDE ATTITUDE AND UNWILLINGNESS TO HELP. I have shopped at Children's place since my son was born and that was 12 years ago we have spent thousands of dollars at children's place and I doubt I will EVER step foot in the door of a CHILDRENS PLACE STORE AGAIN because of her and this experience. The Children's Place NOT TO MENTION WITH ALL THAT SAID I LIVE 45 minutes away from the store and it is the CLOSEST one to me!!!!!!! Received a response from customer service today and rather than addressing the issue they sent me the return policy! I can GUARANTEE Your company has lost a long time customer for good! I WILL NEVER STEP FOOT IN A CHILDRENS PLACE STORE EVER AGAIN! How dare you all send me a copy of the return policy, 8 throughly explained that the girl inside of the store REFUSED to look up the damn receipt. With the email you sent you DID NOT even address my complaint!!!! Case 3062273 Not only was the girl inside the store rude but to get the email I did I can tell THE CHILDRENS PLACE CUSTOMER SERVICE HAS GONE DOWN THE SHIT HOLE! I did not want to return the damn items I wanted to EXCHANGE THEM, Stephanie REFUSED TO HELP WITH THAT. You can guarantee after being a customer for over 12 years you have LOST A LONG TIME CUSTOMER!
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