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  • I could not have been more disappointed. And surprised with the manager's reaction. Do not go to this Regis location, believe me!!! I'm new in town, didn't have any referrals but decided to try Regis since it was nearby my house . My appointment was with the "master colorist" Daniel. My hair is red but it was faded. I asked for a rubi red , showed pictures, pointed the color out in his chart and even showed him some random person's hair that was on the floor. The result was a dark purple/violet color. I told him it was too dark, it wasn't the color I asked for (far from it!) . He told me the color was going to be the right one once it was dry. Of course it wasn't. I'm very shy with these type of things, so I only said something after he asked if I liked it. I said it wasn't the color I wanted and showed him the hair that was on the floor. He said I needed to have blond hair to have that color. So why didn't he say anything when I first asked him for that color?? I know coloring hair can be tricky, what REALLY made me upset was his attitude, denying his mistake and not even offering to fix it. He kept saying "This is a much richer color!". So I just paid and left. $99 by the way!! Only for the color. But the story doesn't end here. I got home and noticed that they had charged $ 109. I did not leave any tip, so I called them. Daniel answered and said it was a mistake. I asked to talk to the manager (don't know her name, this was today, 04/20/13). For my surprise, when I started to give her my feedback , she cut me off and said in a rude tone: "What do you want me to do??!?" I was like .. "I'm sorry?" and she went on "I HAVE CLIENTS WAITING. WHAT DO YOU WANT ME TO DO???". Then I said I WAS a client and asked for a refund. She said they are going to refund me for half next week. Let's see. Anyhow, it's not about the money. An experienced colorist should know how to reach the color a client wants (and if it's not possible, let them know in advance). The cherry on the top was the manager's attitude. Unbelievable!! P.S. After crying all morning I went to Rolf's and Ashon fixed my hair!! They were AMAZING and spent hours with me. I finally have the color I wanted! Oh, by the way, she charges $ 60 for color (I have long hair). Amazing service, experienced employees , much better and fancier environment and lower price! Why did I not go there first???
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