I brought my family for dinner here last night and it was an awful experience.
As we walked in, hostess didn't even greet us. She just said we are setting up your table and it'll be ready soon. She sat us in a very small table and their were three of us. No big deal...as we were excited to try the place out. Server came and never introduced herself or really welcome us. Just straight asked if we been there before. After looking at the menu I still couldn't decide so we ordered 2 appetizers ( BLT and pork croquet). After a few bites, server came back and asked "can I get you anything else?" In a ..(are you going to spend more money or what) tone and facial expression. I said yes we are ready and please take the lady's order first. She took her order and was about to leave without taking or asking if I wanted something. I had to stop her so I can get my order in.
So after 10 seconds...10 seconds!!! One of our entrees comes(chicken and waffles) I told the food runner that we just ordered it and can't be possibly done but she tried imposing it to us. I kept explaining that we just ordered it so I picked up the plate and told her take it back because she just dropped the aps no more than 2 mins ago. After finishing our aps, entrees came (chicken and waffles, chicken and biscuits, and shortrib and grits) dropped by a different runner and literally slamming the plates down our table. At this point, we were so irritated but hoped the food will make up for the terrible service we received thus far. I'm disappointed to say that the food didn't do it either. Biscuits, shortrib and grits were all dry. The chicken is good tho..crispy and juicy. Our server didn't check on us maybe after halfway thru our dinner and I really needed some ranch n bbq sauce and our waters refilled. A friendly busser checked on us and asked if she can box the rest. Then after another long wait our server comes, never offers dessert and asked if we were done..I guess so. We found out her name from the bill ( Nycole = terrible service ). Total came out to $150. Paid $200. Nycole dropped off the changed without an actual tendered receipt so we asked for one and even on that she gave us a hard time and gave us excuses how she can't do it. Lol sure Hun, I'm not stupid. I was going to speak to the manager as we were walking out but lady said don't worry about it and it's not worth it.
I just hate getting terrible service, subpar food for premium prices. I don't mind paying premium as long as food and service backs it up. Not to mention DB brasserie next door is FINE DINING with more reasonable pricing than yardbird.