I echo the sentiments of Jennifer B. and this place has gone waay downhill. Also the staff here seems to prefer to take care of new tenants over current residents. The headaches that come from dealing with the management is definitely NOT WORTH IT.
1. I once waited half an hour to get my mail and that was after I stood up and stared at the staff at their desks. Rude girl ignored me and eventually Brianna came out and help me and this other person.
2. I called the office line and was asked to wait so rude girl can find an answer. I was put on hold for 10 mins and then told by rude girl that she actually went off to help someone else and "what are you looking for again?"
3. I was told they don't accept personal checks for rent which I've done for the past two years. False information by rude girl!
4. Our car got BROKEN INTO while at the apartment over the weekend and when we went to the office to report it as a courtesy, we were not offered any sympathy. Instead the only thing they said is "we can't help you." Um, hello, we came in to tell you this happened as an FYI and not for any compensation. What kind of customer service is this?
5. Maintenance ground crew fired up chainsaws and lawnmowers at 6 AM!! Yes, that's right. 6 fking in the morning on a weekend. Which woke up everyone in the complex and everyone started yelling at the poor maintenance guy who was under order to make the grounds look nice because the owner is coming for inspection at the last minute. Ridiculous management.
p.s. The rude girl is blonde and her name is Megan. If you see her, run away quickly because you'll feel like you're dealing with a dumb blonde which she is. Also, if you called the apartment line and she picks up, hang up immediately because she will give you false information and waste your time.
p.p.s. The only good agent that they have on staff is Brianna. Ask for her if you really want to live here.