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| - Tried to use a coupon that was emailed to me. It expired a week ago, but I get these emailed coupons monthly, so I didn't think it'd be a big deal to honor it (it was for 25 cents off one item, so it wasn't even a big coupon). But the lady at the counter was absolutely unwilling to honor the coupon- she'd rather make me wait until I get their email coupon next month. No thanks, I'll just take my business to one of the millions of other dry cleaners in the area, there's nothing that this place does that the millions of other places don't do, and they're not even the cheapest. No thanks Park Avenue Cleaners.
In response to the owner's reply: I wasn't upset bc there are just so many other options for me to go to, I was just genuinely surprised. As I said in my review, I knew the coupon was expired, so the tenor of your reply, when you insincerely apologize for "enforcing your policies," only reinforces my decision to never return to your establishment. If you can't utilize your judgment when it comes to a 25 cent coupon, that's on you. The point of my review was that you were willing to not honor a 25 CENT coupon that gets emailed seemingly monthly for one single item (it isn't like the coupon was a massive discount by any means, it actually barely qualifies as a coupon), and lose a customer for good. Would it really have shaken your business to accept a 25 cent coupon, even though it was expired for a week and a half when that same coupon just gets emailed out again next month, as a gesture to a newer customer who had only been there once before? Didn't seem like a wise business decision to me, to save your business 25 cents one time to lose a potential ongoing customer, but that's your prerogative, just like it is mine to be turned off by this type of decision and never return. There are too many options in the area to give my money to a business like that.
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