The baristas were confused and looked very tired (they weren't unkind though, just very dry and tired). There were two of them working at the time, and even though there weren't too many customers, they seemed to be very busy and less attentive to the customers' experience.
The major reason for the measly 2 stars is that they have NO WI-FI. It says that they have "green-light wi-fi", which I've seen before to be reliable. I couldn't find it once I sat down with a coffee. I gently asked which wi-fi to use, and one of the baristas (she seemed new) glanced out the window and gave me the name of the hotel across the parking lot. It was, of course, too far away to work.
They are very disorganized. Their coffee is average, nothing spectacular. Their tables were covered with crumbs. They don't have enough power outlets. Are they serious about business? I wouldn't bet on it.
I walked across the street and came to Panera's. Their staff is kind, their shop is spacious, and their wi-fi works.