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  • The Original Review is at the bottom - 3 stars. The Revised Review is here - 5 stars I posted a 3-star review. WITHIN AN HOUR, the manager (I wish I could remember his name) of TNT had called me up to find out what went wrong with my visit, because he had read my Yelp review. That's some damn good response time, and if any company cares enough about their service to call customers and make things right like that, it's a 5-star business. Anyway, we talked about my visit. He remembered he was the one who talked to me about the dog hair, and was surprised and upset that his crew didn't perform as advertised. He offered to fix it right away (I was trading it in, which is why I brought it to them, so that wasn't really an option), and if I didn't have the vehicle, to bring another vehicle in for a free wash. We discussed my encounter with his cashier, and he seemed genuinely interested in making my next trip there a good one. Thanks, manager-whose-name-I-forgot, for the EXCELLENT customer service. I understand that things go wrong from time to time, but so few businesses really care about making them right. What else could you ask for? *****ORIGINAL REVIEW***** If I had written this review 3 years ago, they would have gotten 5 stars. Now... I've been here a few dozen times over the past decade. They do a relatively good job at a relatively decent price, although the past few times I've been here, the quality has dropped off. Even so, I've never left feeling disappointed until today. Docked them one star for doing a mediocre job on the carpet cleaning (had a lot of dog hair when I went in, had a fair amount when I left). Disappointing for the money I paid for the shampooing. And the fact that I asked specifically if they would get it all out, and was assured they would. The rest of the car looked great, though. One more star got taken off because their cashier is apparently really not happy to be there, and it shows. Good customer service ends when you walk in, I guess. This experience won't stop me from coming here, but I'd still feel better about the experience if the "inside" employees cared about customers. And although I think the quality has dropped off, my car still looks better than when I take it down the street to their competitor.
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