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| - After a long, stressful day of shooting an anti-drug commercial, a friend and myself needed some food to keep us awake on the drive home. Being 3:00AM on Sunday morning, not much was open west of the city where we were shooting, but he recommended a restaurant in the area that he had been to once before and heard good things about as well called The Grill. It is a 24-hour restaurant that carries all day and night breakfast as well as the standard grill foods like ribs and burgers. The place was packed when we arrived, so we had high expectations of quality. With the amount of people there it was surprising that we were able to get a table right away. The location is very large and has enough tables that also brought on a feeling of confidence that we chose the right location for our middle of the night meal.
It took about 10 minutes before a waitress came over to the table to take our order, and she explained that she was unaware that no one else had taken our table. We thought nothing of it and ordered. My friend ordered the breakfast combo with eggs, toast and bacon, and I ordered pancakes with bacon. About 30 minutes later we were brought two plates of ribs and fries. When seeing the very confused looks on our faces the waitress realized that she brought it to the wrong table and hurried off with the plates. Just over 20 minutes later we had still not received our food or any explanation where our food was, so we flagged down the first server we could find and had a manager sent to our table.
A very polite gentleman came to the table (the same one that had seated us when we first arrived) and after mentioning how long we were waiting he looked genuinely concerned and said that he would find out what is going on. Less than 2 minutes later a rather attraction young woman came to the table and introduced herself as the "service liaison" and asked in a borderline rude tone what the problem was. We explained the situation again about how long we were waiting and she said that she would go check in the kitchen to find the status of our order. My friend remarked, "if the food is not here in 6 minutes then we are leaving", as those 6 minutes would have made it 4:15AM and we just wanted a quick bite and then some sleep. The "service liaison" got very defensive at that moment and in an even ruder tone that previously asked, "are you giving me an ultimatum?", to which I replied, "it is more of a statement because more than an hour for eggs and pancakes is kind of ridiculous." She got even more upset by this response and started to raise her voice. That was the moment that my friend got up from the booth and walked out with me right behind him.
Having not tried the actual food I didn't feel right giving only 1 star, but that has to be the worst service that I have ever had! Under the right circumstances I might return because the ribs did look and smell great, but it will probably take quite a bit of persuasion to get me to go that far for the experience that I had...
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