Aside from being understaffed (2 teens on a Saturday), the entire place was dirty. Not like, "Oh, there's a napkin on the floor", but "Maybe they should have someone clean up the spilled smoothie that's been coagulating on the floor for at least the past 15 minutes." It is definitely not the fault of the 2 employees we saw, who were scrambling to complete orders, but by the time we left there was a line 7 people deep and no end in sight.