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  • I finally made it to Lo-Lo's. It's been on my AZ bucket list for 2 years. To say I was excited would be an understatement. I was dancing in anticipation. It wasn't very busy which seemed like a plus. We were seated immediately. Seemed like another plus. We waited about 50 minutes for our food- soul crushing. As we watched people who were seated long after us be served my rumbling tummy began to wonder where the F my food was. Our waitress didn't come back that entire time to check on us so I couldn't really update my stomach on the sitch. On a time restraint and irritated my adorable boyfriend (I have one now) flagged down an employee and ask them to check on our order as basically everyone else in the restaurant but us was eating. At this point our waitress finally surfaced for the first time in 45 minutes. We asked her how everyone who was seated after us was already eating and she told us TO ASK THE KITCHEN. Are you kidding me?! Also, they messed up my boyfriend's order and didn't give him all his food but we couldn't tell her because she vanishes like.. I don't know, anything that vanishes quickly and for long periods of time that doesn't want to return. We asked for the manager at this point and told him what the waitress said/ about the wait/ the food and he also blamed the kitchen. I feel really bad for the inanimate kitchen at this point. It gets blamed for everything. I don't think the kitchen is to blame when people who come in well after us get their food before us but I also haven't really worked in the industry so I might be wrong. Strong sense says she simply didn't put our food in and doesn't know how to take responsibility. The manager didn't apologize for the waitress' attitude or take anything off the bill for us waiting nearly an hour and messing up our order or for their service. He did offer a free dessert, however, it was 10 in the morning and we were already over their bologna. My suggestion- Take some ownership! This was our first time in your establishment. You guys messed up. You let us sit there for 50 minutes after we placed our order watching people who sat down after us eating without ever checking in on us. We had to flag you down. Your waitress told us to go in the back AND ASK THE KITCHEN WHAT WAS TAKING SO LONG. Listen, if I knew I could freely go in the kitchen I would have made a snack because I was hungry as all get out. The foodie in me and die hard downtownian is deeply disappointed and will likely never go back or recommend. I gave it two stars because the chicken and waffles were alright.. the restaurant was clean. I got a refill on my coffee in my cute ass Lolo's mug from someone who was not my rude waitress.. although since I'm here writing this I might as well say that the mug had a large chip on the rim some could say is a liability. The hot sauce was good. I am a big hot sauce girl. My water came with a lemon which could be construed as classy and didn't taste like gross AZ tap and one waitress had cute hair and smiled at me..so that was nice.
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