One of the only Chatimes in the area! Since I worked in the mall, this place is really convenient for me. Because I'm trying to cut down on sugar (lol New Year resolutions) I don't come here as often. When I do, the service is great. Keep in mind that this can be a busy location as it is within a pretty small mall and nearby several high schools.
One complaint I have based on my visits is how the payment and Vicinity systems are continuously slow or down. When I went to redeem a reward, I was told that the Vicinity system was unable to redeem my birthday drink. However, the employee then said it was okay and offered me a free drink. I got a Matcha latte. It was mediocre.
Would come back because of the better service in comparison to other major bubble tea shops.