Baierl Honda provides excellent vehicle service and handled my needs professionally. This is the only place I've brought my car for service since I moved to Pitt in April 2013. The reason I give it 4 stars only is because I was charged full price to fix a grinding metal noise that I've been complaining about since I purchased my crv in 2012. Up until 2018, each time I brought the car in and complained, they said they were aware of the issue (vtc actuator) but that there was no fix for it. They failed to capture each of my complaints in the computer records. So when the fix was ready, they said last time I complained was at 30k maintenance and since I'm now at 80k, outside of warranty, Honda will not cover. This was a factory defect that they knew about but conveniently had no fix until outside of warranty? That seemed contrived to me and completely unacceptable, especially when they knew about issue. I'm a long time Honda owner and have advised others to buy Honda as well. In the end, Honda paid for half but I am still in disbelief that they did not offer forward in good faith to cover the full amount.