They don't walk their talk, plain and simple. So much potential and so little substance. Better than Ottway but that's no prize. I was excited when I first discovered this place a year ago. No more, this store has proven to be a continuous disappointment. The policies of this store is exactly why I prefer to buy my organic products at a regular super market. Nothing more frustrating than to try a new product, like it, buy it numerous times and then it is always out of stock because they are trying to reduce inventory on a similar product and they want you to buy that instead. This store is continuously out of stock of items I would consider main stay items for this reason. I don't think I am alone when I say people that shop in these types of stores are fussy (that's why we come here) so to continuously let them down will only drive them away. I find regular super markets are becoming more reliable.
The customer service people can be frustrating too. You make it clear what you don't want and that's what they will try to sell you. Just because something says organic doesn't meant it is not processed. I expect more from a shop like this otherwise I may as well buy at loblaws, in time they will expand selection with support.
I was able to find Allimax Garlic Caps here at an amazing price.