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| - This place is horrible!! My Prius got hit and the front end needed some work. Over the 3 weeks it took to get back, I was lied to (told it was taking so long because of the insurance company- when I call AmFam they stated they paid for the service 2 weeks prior). When I finally got my car back, it sounded differently- when I stated I wanted to bring it back in to get fixed, the shop told me that they have never worked on a Prius before and have no idea what it's supposed to sound like... great!! Another week in the shop and after getting it back, it STILL wasn't running correctly. Took it back in a few days later and the manager then told me to lie to my insurance company so they could get more money out of them to try and fix the issue that they couldn't solve and so I could get a rental car....ummm, yeah no! I had to battle with AmFam to get my car to another place to get fixed but when I did, the new repair shop figured it out right away. However, what I didn't notice was all the dings and scratches that Autocrafters put on my car while in the shop. Do a walk around your car before picking up from these people!!! My car looks like crap now thanks to them. After it was all done, my car was in their shop for about a month and a half... the second repair shop stated that it should have taken 2 weeks. These people lie to you, ask you to lie to others and have no clue what they are doing! When my husband or I would show up to the shop just to check on the car, all the service guys would be in the front office just standing around talking to the clueless ladies in the front- when we would walk in, they'd scatter like flies on crap and of course when we'd ask to speak to one of them, they were all "busy working."
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