My family has been going to Northcross Eye Assoc for years and have always been happy with Dr. Crawford. I wish I could say the same for the staff. Over the years there have been some issues with some staff but last month was the final straw. My daughter was back from college for only a few days and we had an appointment. I told them when we got there she would like both a eye glass exam and a contact exam but I was told by the receptionist that they had no time for that because they close early on Friday but she did have 3 months to come back without paying for another exam. I explained she doesn't live here but was told that's their "policy." I then explained I had to go across the street to pick up something and I would be back by the Dr.'s exam. When I came back the same rude receptionist said I was not allowed back in the exam room to see my daughter or talk to the Dr. because she wasn't sure what room my daughter was in and she wasn't going to knock on doors in case there were other patients. I actually asked her " you really aren't going to let me see my daughter?" And she said "there's nothing I can do." Unbelievable! My daughter called from college today asking for her prescription and they refused to give it to her until I paid the $39 balance which was billed last week and not even due yet. I hate to blame Dr Crawford but he must do the hiring. If you want ANY customer service I would not recommend this office.