Let me start off with all the good things about this hotel. The room was spacious. living room, kitchenette with bar and microwave. Bedroom and bath. The balcony overlooked the pool. Everything was spotless and in it's place. The breakfast was served just off of the bar and it had a cold side, which came with the room. The hot side of the buffet was an extra $3 dollars? Why bother. The place was pretty big, as our room was, (no kidding) a block from the elevator! When we went to our room with our luggage. There was a tray at someone's door. It stayed there for more than 24 hours! We had housekeeping come to replace a burnt out bulb and he had to pass it twice as he had to come back. It was still there after out room was looked at the next day. When I say looked at. We had the door open and pollen was all over the carpet. Still there. The bed was made, but they left us only one towel and no toiletries. We didn't steel the one's that were there. But we had taken two showers each and there was no more shampoo. I called house keeping for more towels and I had to leave a message. When we came back I called the front desk and they were more than happy to bring some up. Now the pool was gorgeous. When I saw it. I jumped into my suit and ran the block and half to get there. Until I realized it was 40 degrees in the water and 80 outside. So much for that. The property couldn't be in a better local. Next to two great malls and you have the pavilion next door. I would definitely come back here as you get a lot for your money. Housekeeping just needs to pay more attention to what they are doing.