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  • I have been going to Hibachi Japan ever since I was a little girl. My mother used to take my sister and I for lunch when we were kids, and then stayed when they were strictly dinner at the old location, and followed them to their new location. Last night was probably the worst food, and experience, I've ever had at Hibachi Japan. Hibachi used to be my absolute FAVORITE restaurant, ever. From the delicious food, to the amazing (and hilarious) chefs, to the great service and beautiful ambiance.. it just couldn't be beat. Then, they moved to the other side of front street and it's really gone downhill, in all aspects. Hosts have no idea what they're doing, ever. Super unfriendly and really unaccommodating (like trying to make a member of our party sit in a clearly NOT WHEELCHAIR ACCESSIBLE part of the table, and then getting pissy when you kindly ask if he can just sit at a corner seat or a seat closest to the main aisle). Service is god awful. Idk if I'm just always getting servers who have never served before, or if they all just like to disappear.. but it's unacceptable to take water orders (restaurant wasn't even busy) and then not return with them for 20-30 minutes. Not an exaggeration. Same goes for refills, if you can even find your server to get one. Even the Hibachi service has gone way down. Last night our chef undercooked my chicken, ALL the veggies (nothing tastier than raw onion, mushrooms and zucchini), and didn't even season the veggies or meat so everything was extremely bland. When I tried to save the dish with the ginger sauce- I found out it was watered down. Chef was in too much of a hurry to leave so I couldn't complain about my undercooked chicken. Manager was nowhere to be found. You pay a pretty good price so you'd expect good food, but I guess I was wrong to even think of such a thing.
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