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  • I won't go back. I inquired in early December as to whether there would be Christmas music because I desperately wanted to escape from the imposed Christmas world around me. I was assured there wouldn't be any. The day of my appt. Christmas music played in the change room & common areas. It completely defeated the point of me going, had I known I would have waited till the new year to go back. A week or so later I received a feedback form via email, In which I said good things about the services but expressed my disappointment about the music. Instead of a prompt follow up reply, I was put on the marketing spam list, and am insulted that that they cared more about marketing than customer care. I took the opportunity to write a direct email explaining my needs in case the form was somehow overlooked..still no response. At last a couple weeks later I wrote an email stating that I found it unprofessional that they wouldn't even reply to my feedback. At last I got a lame excuse riddled response that didn't validate my disappointment or make me ever want to go back. There are many other beautiful spas I've since gone to, with more attentive care. It's a shame because the floor staff and service attendants were all lovely.
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