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  • To Whom It May Concern, We have been staying at the Quality Inn in Huntersville, NC. We have our stay here paid for and scheduled for this entire week and next week from Monday to Thursday. I am extremely disappointed with the customer service here, specifically your staff that is here in the afternoons/evenings. Since we checked in we have had continous issues with the Internet and a few issues with noise. Monday evening I was woken up to a loud crane backing up in the parking lot, shaking the room and beeping for about 30 minutes at 11 pm at night. We contacted the front desk and was very rudely spoke to by the staff. Her exact response was "they're staying here, what do you want me to do about it?". She did not offer any help, understanding or sympathy. We were very shocked at the level of rudeness and lack of customer service. The following morning I went to the front desk and spoke to the lady that is there in the mornings. She was very nice, helpful, said she had instructed the workers to not have the trucks doing that In the parking lot after 8pm and since then there has not been an issue. It was a relief to finally be treated with respect and good customer service.  The biggest issue we've continued to have is with the staff person you have in the evenings.  The Internet has continued to have problems and we have had to contact her 3 or 4 times in the evenings regarding it. Each time we spoke to her she was not only rude, stated "NO there's nothing wrong with it and you can leave if you don't like it." Are you kidding me? That is the customer service response to your customer staying here for almost 2 weeks and spending over $400 at your hotel. I am bewildered.  She has since laughed at us, hung up on us and refused to assist us. I will be escalating this and posting it it every social media site until this is addressed.  We understand issues with Internet but what we do not understand and will not tolerate is being treated like this. It is unacceptable.  We will never stay at this hotel again and spread the word. If there is anyone in your corporation that values it's customers I would appreciate a call back. I was unaware these were the standards tolerated at your hotel. I would be ashamed if I worked for this company. Andrew & Tanya Coy Thefamilycoy@gmail.com
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